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A view of the Bow River looking towards Cascade Mountain and Mount Inglismaldie in the background.
My daughter Abbey taking a selfie of our family at the top of Banff Gondola on Sulphur Mountain in Banff National Park

A Little About Me

I’m originally from Dunn, a small town in eastern North Carolina, but I found my creative footing in Charlotte while studying graphic design at UNC Charlotte. These days, I live just across the river from Charlotte, in Belmont with my wife Kristi, our daughter Abbey, and our dog Moose. Outside of work, I’m into books, music, landscaping, and collecting antiques. Most weekends, you’ll find me in the yard, relaxing around the house, or playing board games with my family.

Always Learning

Over the years, I’ve built up a wide range of experience that helps me tackle the day-to-day challenges of design, but I don’t believe education ever really ends. We learn something new every day, especially through experience. I’m always looking for ways to grow, refine my craft, and bring a fresh perspective to every project.

Resume

Senior Product Designer  |  UX Strategy

Product Designer delivering user-centered, enterprise-grade web and mobile solutions that improve engagement, accessibility, and measurable business outcomes. Expert at translating complex requirements into intuitive workflows, building scalable design systems, and guiding cross-functional teams in Agile environments. Skilled mentor and strategic thinker with deep knowledge of accessibility (WCAG/ADA) and design governance, with a focus on enterprise product usability and security-conscious design.

Core Skills

Design Leadership & Mentorship | UX Strategy | End-to-End Product Design | Wireframing and Prototyping (Figma, Miro, Sketch) | Human-Centered Design | UX Research, Personas & Journey Mapping | Usability Testing | Design Systems & Component Libraries | Accessibility (WCAG/ADA) | Data-Driven Design & Analytics | Cross-Functional Collaboration | Agile & Scrum Methodologies

Professional Experience

Apr 2015 - Aug 2025

FIS Global

Senior Design & Usability Analyst

Oct 2015 - Aug 2025

Shaped design strategy and execution for enterprise and B2B financial platforms, with emphasis on usability, accessibility, and scalable design systems supporting multiple product lines.

  • Led design for next-generation SaaS retirement platform, consolidating several legacy products into a unified experience for participants, sponsors, and advisors, which secured multiple early-adopter client contracts.

  • Owned the end-to-end design for the retirement platform’s Administrative Console, resulting in a successful, on-time launch that enabled admin personnel to manage all integrated retirement tools, reducing time on task by 40%.

  • Built and maintained a scalable, responsive design system in Figma that improved consistency, accessibility, developer handoff efficiency, and stakeholder engagement across multiple products.

  • Supported responsive and native mobile app design for the retirement plan participants on iOS and Android platforms.

  • Conducted extensive UX research, including competitor analysis, stakeholder interviews, and usability testing sessions, and incorporated findings to refine designs, boost user engagement, and reduce friction points.

  • Facilitated collaborative workshops with design team colleagues to standardize design practices, improve consistency, and reduce inefficiencies, and subsequently became responsible for reviewing and approving all final designs.

  • Partnered with product managers, engineers, and stakeholders to align objectives and oversee governance, ensuring design compliance and a reduction in identified accessibility issues.

  • Directed the design for a wealth management product as the sole designer, improving UX and data visualization while supporting a codebase migration to Angular.

  • Designed wireframes, prototypes, and high-fidelity UI in Figma and Miro, supporting iterative development and stakeholder feedback in Agile sprints.

UX Designer (Contract)

Apr 2015 - Oct 2015

Contributed to UX design for the Relius Retirement platform redesign, creating wireframes, prototypes, and performing design governance reviews.

  • Collaborated with cross-functional teams to refine user stories and translate business requirements into intuitive design solutions that improved user experience.

  • Led design for a hybrid mobile app for retirement plan participants that saved time and development costs by 50% over creating separate native apps.

  • Designed data visualization features, such as investment and balance charts, for the retirement participant site.

  • Reviewed final deliverables and provided actionable feedback to developers, ensuring design intent alignment and maintaining visual consistency across the platform.

Jul 2014 - Apr 2015

Belk

Digital Designer (Contract)

Feb 2015 – Apr 2015

Designed digital assets and promotional campaigns for Belk.com, supporting marketing initiatives during high-traffic retail seasons.

  • Created promotional layouts and graphics that elevated visual appeal and user experience, contributing to a 36.7% year-over-year sales increase.

  • Partnered with marketing teams to build personalized email campaigns, boosting click-through rates by 5–6% across daily marketing campaigns.

  • Managed daily site updates via Workfront and Adobe Scene7, ensuring accurate and seamless promotional transitions.

Digital Experience Producer (Contract)

 Jul 2014 - Jan 2015

Supported eCommerce operations for Belk.com, ensuring content accuracy, functionality, and brand alignment across digital channels.

  • Maintained and updated Belk.com using CMS tools and proprietary systems, ensuring a consistent, user-friendly shopping experience.

  • Collaborated with UX designers, copywriters, and developers to deliver pixel-perfect updates that strengthened brand consistency.

  • Conducted QA testing to validate site accuracy, functionality, and accessibility, minimizing customer friction points.

Aug 2010 - Apr 2014

Family Dollar

Senior Web Designer

Led design and digital marketing initiatives focused on optimizing user experience and boosting engagement through conversion-focused design.

  • Redesigned FamilyDollar.com, resulting in a 70% year-over-year increase in site traffic and stronger user engagement.

  • Developed email campaigns and social media assets informed by user testing and analytics to improve conversion rates.

  • Collaborated with IT to resolve technical issues, enhance performance, and ensure accessibility compliance across platforms.

Jan 2005 - Nov 2009

Tathwell Printing

Staff Graphic Designer

Partnered with clients to deliver full-spectrum print and digital design solutions, managing projects from concept development through final production and press checks.

  • Designed and produced a wide range of marketing materials including souvenir race programs, magazines, brochures, and large-format signage.

  • Created branding assets and high-visibility campaigns for organizations such as Speedway Motorsports, GM Goodwrench, the Charlotte Checkers, and the Charlotte Bobcats.

  • Coordinated with prepress, pressmen, and bindery teams to ensure accurate color, layout, and quality standards were met throughout production.

  • Balanced multiple projects under tight deadlines, adapting designs to both print and digital formats while maintaining strong attention to detail.

Sep 2001 - Jan 2005

Southern Shows

Production Artist

Designed and produced a wide range of exhibition signage and print collateral to support large-scale consumer trade shows across multiple industries.

  • Worked closely with internal teams, exhibitors, and external vendors to ensure all materials met brand standards, production requirements, and event deadlines.

  • Created ads, application forms, exhibitor kits, tickets, coupons, and show signage, tailoring each piece to event themes and sponsor needs.

  • Coordinated with service bureaus and print vendors, preparing production-ready files and overseeing prepress adjustments to guarantee accurate output.

  • Managed billing and purchasing decisions, balancing budget requirements with quality and timeliness of materials.

  • Handled multiple overlapping projects under strict deadlines, ensuring all design and production tasks were completed ahead of major event launches.

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